Support

Need an issue resolved fast? Start a live chat for immediate assistance. Our agents are available around the clock, so most chats are picked up within one to two minutes. Whether you’re troubleshooting a login glitch, confirming a bonus, or checking a game rule, live chat delivers fast, clear guidance so you can get back to playing without delay.

Clear email support for detailed questions

Prefer written records or need to send documents? Email our support team at support@vegasnova.com. Expect a thorough reply within 24 hours, often much sooner. Email is ideal for disputes, ID verification uploads, or questions that require a bit more investigation — we track every case and follow up until it’s fully resolved.

Phone help and callback options for complex issues

For account or transaction matters that benefit from a live conversation, phone support and callback services are available for many regions. When a phone response is provided, you’ll typically get an answer or scheduled callback within minutes. If immediate calling isn’t available in your area, our chat or email agents will arrange the fastest alternative.

Fast answers in the Help Center and FAQs

Want to find an answer on your own? Our Help Center and FAQ cover the most common topics: account setup, deposits and withdrawals, bonus terms, wagering rules, and game restrictions. The FAQ is organized for quick scanning, so you can resolve routine questions in under a minute.

Support that understands payments, bonuses, and crypto

Transactions can be sensitive — especially when you use Bitcoin, Ethereum, Visa, or MasterCard. Our team is fluent in both fiat (USD, AUD) and crypto flows and can walk you through confirmations, pending deposits, and withdrawal limits. If your question involves a promotion — like the 150% welcome match up to $2,500 plus free spins — we’ll explain terms, wagering requirements, and any max-cashout rules so you don’t miss a beat.

Knowledgeable, accountable, and personal

Every support agent undergoes hands-on training across accounts, payments, and gameplay rules. That means you’ll get clear explanations, realistic timelines, and concrete next steps. We track issues from first contact to final resolution and keep you informed at every stage — no vague replies, just straightforward help.

How to reach us right now

Start a live chat or access the full Help Center, or email support@vegasnova.com for detailed inquiries. If you prefer a call, ask via chat or email and we’ll arrange a prompt callback. Our goal: fast, friendly, and accurate support whenever you need it.

If something’s blocking your play or a payout, contact us — our team is ready to sort it out so you can focus on the fun and the wins.