FAQ

Creating an account is straightforward. Click “Sign Up” on the site, provide an email address, choose a password, and complete the basic profile fields. You may be asked to select your currency (AUD, USD, Bitcoin, or Ethereum). A verification email is usually sent — click the link to confirm your address. After initial registration you can deposit funds and start playing, but note that withdrawals require completing identity verification (see KYC). Keep your login credentials safe and enable any available security features like two-factor authentication if offered.

The advertised welcome package is 150% up to $2,500 plus 200 free spins. To qualify, make the minimum deposit listed with the promotion (often $25). Some welcome offers apply automatically while others require a bonus code — read the promotion terms on the deposit screen. Pay attention to wagering requirements, eligible games, and any maximum cashout rules tied to bonus funds. If you plan to use the bonus, review the full terms so you know how spins and matched funds contribute toward clearing.

Vegas Nova has been reported to run no-deposit bonuses and free-chip promotions from time to time, but availability fluctuates by region and campaign. These offers often require activation or a code and come with strict wagering and max-cashout limits. If you see a no-deposit or free-chip promotion, check the expiry and playthrough rules immediately — some are valid for only a short window. For the most current NDBs, monitor the Promotions page or contact support.

You can deposit with Bitcoin, Ethereum, Visa, and MasterCard. Withdrawals are typically processed back to the original funding method where possible; crypto withdrawals go to your wallet address. Processing times vary: crypto moves faster (often near-instant to a few hours once approved) while cards and bank transfers can take several business days. Minimum deposit and withdrawal amounts, and any fees, are listed on the cashier page. If you hit a limit or see a pending status, contact support with your transaction reference.

Wagering requirements specify how many times you must bet bonus funds (and sometimes deposit+bonus) before withdrawing winnings from those funds. For example, a 30x requirement on a $100 bonus means you must stake $3,000 (30 × $100) in eligible games. Different games contribute at different rates toward playthrough — slots commonly count 100%, while table games may count less. Also check contribution caps, max bet limits while a bonus is active, and any maximum cashout. Always read the bonus T&Cs to understand specific calculations and time limits.

Yes. The site is optimized for mobile browsers and supports play across tablets and smartphones without mandatory app downloads. Games from major providers adapt to mobile screens, and deposits/withdrawals are accessible from the mobile cashier. If you encounter layout or performance issues, clear your browser cache or try an alternative browser. For persistent problems, capture screenshots and contact live chat for troubleshooting.

Vegas Nova features a wide supplier roster including NetEnt, Pragmatic Play, Evolution Gaming, Quickspin, Habanero, BGaming, and many others. That means an extensive slot library, live dealer tables, and specialty games. Game availability may vary by jurisdiction and some titles are excluded from bonus eligibility — check game contribution tables in the bonus terms. If a particular provider or title is missing, ask support; providers are added and rotated regularly.

The casino employs standard security measures such as encrypted connections for transfers and account data to protect personal and financial information. Games from established providers like Evolution and NetEnt use audited RNGs or certified live-dealer systems, and payouts are governed by the platform’s terms. You should always verify site licensing and read the privacy policy for data handling specifics. If you have doubts about fairness or observe discrepancies, contact support and retain game logs or screenshots to assist investigations.

Before withdrawals, Vegas Nova may request identity documents to comply with regulations: government-issued ID, proof of address (utility bill, bank statement), and sometimes proof of payment method (card photo, crypto wallet address). Submit clear, current documents via the designated secure upload link. Verification aims to speed up future cashouts and prevent fraud; it typically completes within a few business days but can take longer during busy periods. Delays are often resolved by providing requested documents promptly and in readable formats.

First, refresh the page, clear your browser cache, or try a different browser/device. Check your internet connection and, for crypto transactions, confirm the correct network and wallet address. If the problem persists, take screenshots and open live chat for immediate assistance or send details to support@vegasnova.com. Include account ID, timestamps, and error messages so the team can investigate efficiently. For deposit/withdrawal errors, do not make repeat transactions without guidance — it can complicate reconciliation.

The casino offers tools to help manage play: deposit limits, loss limits, session time limits, and self-exclusion options where applicable. You can set these limits in your account settings or ask support to apply them. Vegas Nova also provides links to external resources for help with problem gambling and may require cooling-off periods if risks are detected. Responsible play is part of account safety — use the available controls to keep gameplay within your comfort zone.

Support options include an FAQ hub, live chat, and email at support@vegasnova.com. Live chat is the fastest route for immediate issues like cashier problems or account access. Email is appropriate for detailed requests, document submissions, or if chat is unavailable; response times vary but are typically within 24–48 hours. Use the FAQ and the site’s help pages for quick answers; if escalation is needed, ask the agent for reference numbers and expected timelines for resolution.